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How we train & Develop?

Training Details

CATS.BPO proven training techniques and selective hiring have resulted in exceptional performance by our agents. All of our agents take part in a series of in-house and client-specific training sessions. These courses normally run for anywhere from 2-8 weeks. During this time, agents are trained in a classroom setting The training utilizes lectures, student interaction, tape listening sessions and role-playing exercises. After this period, our agents are tested via written and oral examinations. . Aside from the initial training period, our agents also constantly undergo extensive on- the-job technical and product-specific training to further hone their application skills and product knowledge. We emphasize:

Our Accounting and Bookkeeping services include:

  • communication and listening skills
  • sales and customer service skills
  • familiarity with software and computer operations
  • client specific product knowledge

CATS.BPO also conducts English language training classes for all employees focusing on speech, grammar, and accent. We also train our agents in geography and other pertinent subjects to ensure they are very familiar with Canadian culture in general. Current and past clients have been very satisfied with the quality of the English spoken by Telebridge agents. We place great emphasis on training at Telebridge Communications; it is a continual process for all Agents, Supervisors, Shift Managers, and Quality Assurance personnel. forward.